Entire conversational experience journey on your customers’ preferred channel

AWARENESS

Push offers and promotions along with highlighting key differentiators

CONSIDERATION

Send product catalogs and support pre-purchase questions

PURCHASE

Allow in-app payments and trigger cart abandonment messages to complete transactions

SUPPORT

Send loyalty programs, updates and offer post-purchase support

An Example Of A Conversations Process

See all messages inside the dashboard, from all connected apps.

Platform Feature Options

Create the ideal omnichannel retail strategy to drive better results

Add your customers’ favorite channels to your communication stack and start offering better interactions at every touch point.

Add more digital channels across your customer touchpoints

Our platform provides everything you need to deliver an omnichannel retail experience that drives business impact. Whether you’re looking to add a simple SMS service, or personalize at scale across email, WhatsApp, and more, the options are endless.

Design conversational customer journeys with the WhatsApp Business Platform

Offer secure interactions, always-on customer support and create unique journeys across industries on the world’s most popular chat app.