Here’s the top 10 mistakes that your Facebook business page needs to overcome as we welcome a new decade of social innovation.
1) An Unoriginal Tone
Everyone has a few little peculiarities and mannerisms that set them apart from the next guy. A certain sarcasm, an uncertainty, or an unparalleled modesty will come across in your communications and serve as a defining aspect of your identity. The tone that your brand employs works in the same way, and each bit of language you put forth should be conclusive to your overall message, objectives, and goals. What brands are failing to understand is that the way a brand sounds and interacts will ultimately work to set a customer’s expectations and help to stimulate engagement and loyalty.
2) WAY Too Much Content
Contrary to popular belief, Facebook content isn’t content, it’s micro-content, so consider inserting that period sooner rather than later.With the introduction of short form social platforms like Snapchat and Vine, people have developed an insatiable appetite for snack-sized content. The brands that are dominating their industries have not only recognized this shift in consumer behavior, but they have in turn begun to adopt a more succinct approach to content creation. Just because Facebook budgets a bit more space for content than platforms like Twitter, doesn’t mean that you need to fill it. Believe it or not, nuggets of information can prompt your audience’s interest more effectively than long-winded explanations.
3) One-Way Engagement
The copy you put forth on Facebook should open up the floor for dialogue, not just a one-way broadcast. Your Facebook page is no place for stale traditional marketing efforts focused on pushing out information that may or may not speak to the needs of your audience. But rather, Facebook is a modern marketing machine that runs best on quality content that is designed to feel more like an authentic exchange and less like static offering. After all, Facebook is a SOCIAL network. It thrives off of native content that doesn’t just speak at customers, it speaks with them and bring a sense of valued expertise to the table. In order to land a sale, you must first build a relationship, which is why issuing content that engages your audience isn’t just recommended, it’s necessary.
4) Inconsistent Branding
Creating a strong, consistent brand image is one of the most substantial competitive advantages possible. Take a look at what you’ve got hanging in your closet; it’s likely that at least a handful of your clothes are branded. Whether it’s a Nike swoosh or a Polo pony, each and every time you wear that shirt, you’re functioning as a walking billboard for that brand. The same can be said for the images you post to your business’ Facebook account. If they’re not branded, you’re missing out on an opportunity to increase brand awareness. Additionally, labeling your images will protect them from online theft or misuse. If another brand snags your imagery, a simple label has the ability to guide consumers away from the deception and into the arms of your website.
5) Poor Mobile Optimization
The rise of mobile devices shows no signs of stagnating, so it’s impossible to ignore the needs of these users. While the message may have become a bit repetitive, the solution is simple: adapt or fall behind. Posts with poor mobile optimization are not only a waste of your time, but they’re also a waste of your audience’s time. With 945 million of their 1.23 billion monthly users accessing the site on mobile devices, if your content is anything less than mobile-friendly, it’s not going to make the cut.
6) Poor Timing
It’s no secret that catching and maintaining the interest of today’s Internet users is a big ask. News feeds are crowded and noisy, making a Facebook post’s journey from production to consumption a chancy one. While the best time to post on Facebook certainly varies depending on your industry, your specific product/service, and your audience’s demographics, there are considerations that you’ll want to make. By developing an understanding of the way in which your audience behaves, you can then begin to position your posts for specific time frames that work best for them.
7) Incorrect Link Postings
This social slip-up might not seem like the end all be all, and that’s because it’s not. When you share a link in the status update field on Facebook, the platform automatically generates both a thumbnail image, as well as a clickable page description that will direct readers to the page. This means there is no need to keep the additional URL with the written copy. It’s repetitive, and at worst it will muddy up your message. Rather than rely on a block of text to sell a tiny thumbnail image, a full-sized creative and a simpler line of text will provide your audience with a post that is more appealing to share.
8) Ignoring Complaints
13% of dissatisfied customers will tell more than 20 other people about their negative experience. Contrary to popular belief, ignoring a complaint doesn’t make it go away. Take a look around…we’re living in a digital age where information is spreading faster than ever before. If a business thinks that they can simply sweep this type of dissatisfaction under the rug, they better be prepared for a storm of backlash. Rather than view customer service’s change of face as a burden, it is important for businesses to recognize that this type of social transparency can help them pinpoint problem areas and correct matters accordingly.
9) Underutilising the Cover Photo
Taking up nearly a quarter of your screen on most devices, your Facebook Cover Photo greets visitors as they come onto your Facebook page, a virtual welcome mat if you will. This is visual real-estate that you simply can’t afford to overlook, yet many businesses are. Squished up text, pixelated images, sale’s pitches so bad you’d think I was making it up. Don’t overcomplicate the text, don’t hide content behind your profile picture, don’t neglect the size guidelines, but please, do something!
10) Trying Too Hard
Have you heard the news? Newsjacking provides marketers with a unique opportunity to insert their business into a real-time cultural event in order to catch the attention of a greater audience and maximize their marketing message. The thing is, for every newsjack that works there’s a handful that miss the mark entirely.
It’s important to be picky when selecting a topic to newsjack; not any old event will do. Before you jump the gun, make sure the topic you are tying your brand to contain some relevance because when it comes down to it, nobody likes a try hard.
Start Doing it Right
There you have it. 10 frowned upon Facebook mistakes that are stifling your marketing initiatives. While you may be able to get away with mistakes like these on newcomer apps like Jelly, Snapchat, and Vine, Facebook is something your audience expects you to have down by now. So next time you go to craft a post on Facebook, revisit this list. At the end of the day, avoiding these 10 mistakes could be just what your business needs to differentiate yourself from the crowd.
